New York Stewart International Airport

Absolutely the worst experience I've ever had at an airport. First there was no wheelchair for me although one had been prearranged so I had to stand on line. I have a disability that affects my nerves and standing more than ten minutes is excruciating. After I was given a wheelchair, I was taken to the side for an extra search, which I can understand but the security had the worst attitude of any tsa agents I've met. Because I had to stand so long my nerve pain was intense, I was refused an answers as to the reason for the extra search and was treated like a dangerous criminal. Of coarse they found nothing that was illegal or broke any airport or airline rules. I will never fly from this airport again and intend on making a formal complaint.

Our flight to Iceland was canceled and we had to deboard the plane due to mechanical problems on one of the wings of the plane. No reason to be upset as I would rather be safe than sorry. However, the issue I have with this whole situation is the young women/girls who were making the announcements over the PA system. Her/Their tone was very unprofessional, rude, abrasive and confrontational yelling. I have never experienced anything like this before in all of my travels. It began with the female who made the announcement regarding the purchase of duty-free items and consistently went down hill from there with each announcement. Please train these young women on how to address the passengers and the proper tone which should be used. Please have them practice what they are going to say before they get on the PA system Not everyone is comfortable speaking on a PA system, but for the love of God please train them in how to be more professional. Remind them that they are not arguing with the workers at a fast food chain who made an honest mistake with their order, this is their work environment. As a paying customer I was insulted at the tone of those young women and how they handled themselves while trying to update the passengers on the situation. With that being said, I am grateful for this airport and its staff and the speedy check-in process. I will choose this airport any day over the chaos of JFK and others, hence the four stars.

USA will remain USA, very GREAT Country and very POWERFUL. May GOD continues to bless America as always! The service was great with staff we interacted here with Plays airlines recently in July 2023. When it comes to customers service skills AMERICANS are number ONE. These staff are the BEST from all the staff we came across with PLAY airlines- compared with those in Paris and Iceland. American Staff explained how each carrier bags and check in bags are required to be paid while traveling with play airlines in a respectful and professional way. We had no issues making these huge payments of over $800. For sure if you are traveling with play airlines load your money in your account. Their TICKETS are affordable but they get you with check in bags and carriers bags for cabins. Every single bags needed to be paid. Despite us spending all these money we were still happy because of good customers service that we received. However, this experience was completely different from the way we were treated at Reykjavik international airport with play airlines staff. There we had a very BAD and TERRIBLE experience.

An excellent NY airport, in my opinion, the best! Small, quick, smooth, easy to access, stress-free. Maybe we were lucky, but we also got here an uber cab that drove us 120miles, to our final destination. The rental desks were sold out and closed at 6pm, too. The uber driver saved us from paying a hotel plus rental plus gas next day. If you target NYC, you are all set as there are buses running to NYC for every arriving flight.